Terms, Privacy & Refunds

Terms & Conditions

By accessing or using our website and services, you agree to these Terms & Conditions ("Terms"). If you do not agree, please do not use our services.

1. Nature of Service

SaMoHa Consulting LTD operates as a digital reseller of cloud infrastructure access passes ("Cloud Passes"). These passes are digital voucher-type credentials that grant access to cloud storage and connectivity services for a defined period. SaMoHa Consulting acts as an authorised reseller and is not the underlying infrastructure provider.

2. Product Description

Cloud Passes are digital products delivered electronically upon completion of payment. Each pass grants access to the services described on our pricing page for the stated duration. No physical goods are shipped. Access is activated immediately upon successful payment processing.

3. Accounts & Access

You are responsible for the accuracy of your information and for maintaining the confidentiality of any access credentials you receive. We may suspend or revoke access in cases of misuse, fraudulent activity, or violation of these Terms.

4. Pricing & Billing

All prices are displayed inclusive of applicable taxes where required. Subscriptions renew automatically at the stated interval until cancelled. One-time passes grant access for the stated period only and do not auto-renew. Prices are subject to change with notice.

5. Acceptable Use

Cloud Passes are issued for individual or single-entity use only. Resale, redistribution, or sharing of access credentials is strictly prohibited. We reserve the right to terminate access without refund in cases of policy violations.

6. Intellectual Property

All website content, branding, and materials are the property of SaMoHa Consulting LTD or its licensors. Cloud Passes grant access rights only and do not transfer any ownership of underlying software or infrastructure.

7. Disclaimers & Limitation of Liability

Services are provided "as is." To the maximum extent permitted by applicable law, SaMoHa Consulting LTD is not liable for indirect, incidental, or consequential damages arising from the use or inability to use the service. Our total liability shall not exceed the amount paid for the specific pass in the 12 months preceding the claim.

8. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of London, United Kingdom.

Privacy Policy

We respect your privacy. This Policy explains how we collect and use personal data when you visit our site or purchase a Cloud Pass.

1. Data We Collect

• Contact details (e.g., email address) provided during checkout or support requests.
• Transactional data (pass type, duration, timestamps) from our payment processors.
• Technical data (IP address, device type, approximate location) for security and fraud prevention.

2. How We Use Data

• To process and deliver Cloud Passes upon payment.
• To manage subscriptions and handle customer support.
• To prevent fraud and ensure compliance with applicable law.
• To send transactional communications related to your purchase.

3. Sharing

We share data only with trusted service providers (payment processors, hosting providers) as strictly necessary to deliver our services, or when required by law. We do not sell personal data to third parties.

4. Cookies & Analytics

We may use cookies to maintain secure sessions and understand aggregated usage patterns. You can manage cookie preferences through your browser settings.

5. Data Retention & Security

We retain personal data only as long as necessary to fulfil the purposes described above and to meet legal obligations. We apply reasonable technical and organisational safeguards to protect your data.

6. Your Rights

Subject to applicable law, you may request access, correction, deletion, or portability of your personal data by contacting us at [email protected].

Refund Policy

1. Digital Product — No Refund After Activation

Cloud Passes are digital products delivered and activated immediately upon payment. Due to the instant nature of delivery, all sales are final once a pass has been activated or accessed. No refund can be issued after activation. This policy is standard practice for digital voucher and key reselling and is consistent with consumer protection regulations applicable to digital goods delivered immediately upon purchase.

2. Subscriptions

Subscriptions are non-refundable for the current billing period once started. You may cancel at any time; access will continue until the end of the paid period and will not renew thereafter.

3. Non-Delivery

In the event of a verified technical failure resulting in non-delivery of the pass, you are entitled to a full refund or re-issuance of the pass. Requests must be submitted within 48 hours of purchase to [email protected] with your order email and payment reference.

4. How to Contact Us

For any cancellation or support request, please contact [email protected]. We aim to respond within 3–5 business days.